Highland Clan Tours – Payment & Cancellation Policy
Payment Policy
To confirm your booking with Highland Clan Tours, the following payment terms apply:
• Deposit: A deposit of 25% of the total tour cost is required at the time of booking to secure your reservation.
• Final Payment: The remaining balance is due 30 days prior to the tour start date. For bookings made less than 30 days before the tour, full payment is required at the time of booking.
• Accepted Payment Methods: We accept payments via credit/debit card (Visa, MasterCard), bank transfer, and PayPal. All payments must be made in GBP (£).
Failure to complete payment by the due date may result in cancellation of your booking and forfeiture of your deposit.
⸻
Customer Cancellation Policy
We understand that plans can change, and we aim to be as flexible as possible while maintaining fairness for both our guests and our partners. Our cancellation policy is as follows:
• Cancellations made within 30 days of the original booking date:
You are eligible for a full refund of the tour price, excluding the cost of any pre-purchased attraction tickets, which are non-refundable.
• Cancellations made after 30 days from the original booking date:
You will receive a 50% refund of the tour price, minus the cost of any attraction tickets.
• Cancellations made within 14 days of the tour start date:
No refunds will be issued.
All cancellation requests must be submitted in writing via email to Jessica@highlandclantours.com. Refunds will be processed within 14 business daysof receiving your cancellation notice.
⸻
Cancellations by Highland Clan Tours
In the unlikely event that we must cancel your tour due to unforeseen circumstances (e.g., extreme weather, safety concerns,) you will be offered one of the following options:
• A full refund of all payments made, or
• The opportunity to reschedule your tour to a different available date, or
• The option to apply your payment as credit toward a future tour.
We will always provide as much notice as possible should a cancellation become necessary.
⸻
Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance to cover potential losses due to unexpected cancellations, travel disruptions, illness, or other emergencies.